My email address is alex(at)halfdropped(dot)com
If you order stuff and it hasn’t been sent to you, you can cancel your order within 14 days of when you placed it. Email to say you want a refund and your money will be returned within 14 days of getting your email.
If you order stuff and you have got it, you can return the order provided you email me to say you want to cancel. Send it back: you can use the original packing, but you will need to pay postage. If I receive the stuff you’ve returned within 14 days of you getting it and it’s as new, your money will be returned within 14 days.
If there’s a fault with your stuff when you get it, please tell me within 30 days of when you got it. You can decide whether you want replacement or a refund; send it back and I’ll sort this out for you within 14 days of getting your return. In this case, the refund includes standard postage costs to return the stuff.
For detailed information, please see the Terms and Conditions.